Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your use of the website connorhickman.com (the “Site”) and the mentorship and film analysis service (the “Service”) offered by Hickman Capital Holdings LLC, doing business as Connor Hickman (“we,” “us,” “our”). By using the Site, submitting an inquiry, purchasing a one-time service, or enrolling in a subscription, you agree to these Terms. If you do not agree, do not use the Site or the Service.

2. Description of Service

We provide remote basketball mentorship and film analysis for youth athletes. Depending on your enrollment, your athlete's Program may be delivered by Connor Hickman directly or by another credentialed coach engaged by Hickman Capital Holdings LLC to provide services under our brand and platform. Regardless of which coach is assigned to deliver the Program, your agreement is solely with Hickman Capital Holdings LLC.

Our monthly subscription is $400/month, limited to between 10 and 15 athletes at a time per coach, and includes: four 30-minute mental performance calls per month covering performance, recruiting, mindset, and goals; four film breakdowns per month, each returned with written notes and a voiceover walkthrough; a live 30-minute review call available with any of those breakdowns; and direct in-portal messaging with your assigned coach. All coaching contact happens through the client portal and portal-scheduled video calls; see Section 8. Calls and breakdowns reset each month and do not roll over.

We also offer one-time services on a pay-per-use basis, including a single mentorship call and a single film breakdown, at the prices posted on the Site at the time of purchase.

We may update the specific features, limits, or pricing of the Service from time to time. Material changes will be reflected on the Site.

3. Eligibility and Minors

Many of the athletes we work with are minors. If you are enrolling a minor in the Service, you represent that you are the athlete's parent or legal guardian and have full authority to agree to these Terms, enroll the athlete, and pay for the Service on their behalf. The parent or guardian, not the athlete, is the account holder and is responsible for all payment, scheduling, and communication with us. Client portal accounts are created by us only after a parent or guardian has engaged our services; there is no public self-service sign-up. See our Privacy Policy for how we handle information from and about minors, including our compliance with the Children's Online Privacy Protection Act (COPPA).

4. Payment and Billing

Subscriptions are billed monthly in advance and renew automatically until canceled. Your first payment is charged at the time you enroll, and each following payment is charged automatically every month on that same date (for example, enrolling on August 15 means your next payments are due September 15, October 15, and so on), regardless of calendar month length. Payments are processed by Stripe; we do not store your card details.

You may cancel your subscription at any time, online, through your billing portal (a self-service page for managing payment and cancellation, separate from the client portal where you view film and materials), with no need to call, email, or speak with anyone to do so. Cancellation takes effect at the end of your current billing period, and we do not provide refunds for the unused portion of a billing period already paid for. You will not be charged for any future months after cancellation. One-time services are billed at the time of purchase and are non-refundable once the corresponding film breakdown or call has been delivered or completed. If a signed Client Agreement you have with us specifies different billing or cancellation terms, that agreement controls for you.

5. Newsletter Subscription

We offer an optional paid email newsletter at the monthly price posted on the Site, billed monthly in advance through Stripe and renewing automatically until canceled. The newsletter provides basketball commentary, development insights, and related content delivered by email and on the Site. It is separate from the mentorship Program described in Section 2, and purchasing it does not provide coaching, film analysis, or any individualized services. Families with an active mentorship enrollment receive the newsletter at no additional charge for as long as their enrollment remains active.

You may cancel the newsletter at any time using the management link in your Stripe receipt or by contacting us; cancellation stops future charges, and access continues through the end of the period already paid. We do not provide refunds for partial months. Newsletter content is our intellectual property, is provided for your personal, non-commercial use, and may not be republished, redistributed, or shared, including by forwarding paid content or sharing personal access links. Newsletter content is general information and commentary, not individualized advice. We may change the newsletter's price, publishing schedule, or availability on a prospective basis, with material changes posted on the Site.

6. No Guaranteed Outcomes

Our Service provides coaching, development guidance, film analysis, and mentorship based on our experience and expertise. We do not guarantee any specific outcome, including but not limited to college recruitment, scholarship offers, a roster spot at any level, playing time, or any particular improvement in performance. Athletic development and recruiting outcomes depend on many factors outside our control, including the athlete's own effort, physical development, coaching decisions made by others, and the decisions of colleges, programs, and other third parties. Nothing in our communications, marketing, or the Service should be understood as a promise or guarantee of any athletic or recruiting result.

7. Service Availability and Delays

We are a small operation, and our founder maintains other coaching and professional commitments alongside this Service. We will make reasonable efforts to deliver film breakdowns, calls, and other elements of the Service within the timeframes described on the Site. However, we are not liable for reasonable delays caused by illness, travel, coaching season obligations, technology or third-party service outages, or other circumstances beyond our direct control. In the event of an extended delay, we will make reasonable efforts to notify you and, where appropriate, extend or adjust your billing period to reflect the delay.

8. Client Portal Use and Communication

If we provide you with access to a client portal account, that access is for your own family's personal, non-commercial use only. You agree not to share your login access with anyone outside your family, and not to attempt to access any other family's account or information. We may suspend or terminate portal access for misuse, non-payment, or violation of these Terms.

All coaching contact between families and their assigned coach, including questions, film delivery, scheduling, and program updates, happens through the portal and portal-scheduled video calls, so that a parent or guardian has visibility into every message and we can keep records for safeguarding. Coaches will not contact athletes or families through personal phone numbers, personal email addresses, text messages, or personal social media, and will not accept those channels from families. If you need to reach us outside the portal for a billing, safeguarding, or administrative matter, use connor@connorhickman.com; that address reaches Hickman Capital Holdings LLC, not any individual coach.

9. Intellectual Property

Film breakdowns, development plans, goal sheets, and other materials we create for you are provided for your athlete's personal development use and remain the property of Hickman Capital Holdings LLC. You may use them for your athlete's personal development only. You may not redistribute, resell, publicly post, or otherwise share these materials for commercial purposes without our written permission.

10. Third-Party Services

Our Service relies on third-party tools, including but not limited to Stripe for payment processing, Resend for transactional email delivery, Calendly for scheduling, Google services for calendar and communication, OnForm for video breakdown delivery, and our hosting and database provider for the client portal. We are not responsible for outages, errors, or issues arising from these third-party services, though we will make reasonable efforts to assist you if one affects your experience with the Service.

11. Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim arising from or related to the Service is limited to the amount you paid us in the three months preceding the claim. We are not liable for any indirect, incidental, special, or consequential damages, including loss of opportunity or any claim related to a recruiting or athletic outcome, arising from your use of the Service. The Service is provided on an “as is” and “as available” basis. Nothing in these Terms limits any right or protection that applicable law does not permit us to limit.

12. Termination

We may suspend or terminate your access to the Service, including your subscription or portal account, at our discretion, for reasons including non-payment, misuse of the portal, or violation of these Terms, subject to the billing terms in Section 4. Sections of these Terms that by their nature should survive termination (including Sections 6, 9, 10, 11, 15, and 16) will continue to apply.

13. Relationship to a Signed Client Agreement

If you sign a separate Client Agreement with us in connection with your enrollment, that agreement's specific terms govern your relationship with us, including billing, cancellation, and any terms specific to your enrollment, to the extent they conflict with these Terms. These Terms otherwise continue to apply to your general use of the Site and Service.

14. Assignment

You may not transfer or assign your account or subscription to another family or individual without our written consent. We may assign these Terms in connection with a sale, reorganization, or transfer of our business, provided the assignee agrees to honor the commitments described here.

15. Governing Law

These Terms are governed by the laws of the State of Indiana, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Indiana. Any lawsuit, whether at law or in equity, must be filed exclusively in the Circuit Court of Monroe County, Indiana, or, if jurisdiction otherwise exists, in the United States District Court for the Southern District of Indiana. Each party consents to the personal jurisdiction of such courts. Before filing a claim, the parties are encouraged to contact each other directly in an effort to resolve the issue informally.

16. General Provisions

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full effect. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later. These Terms, together with our Privacy Policy and any signed Client Agreement, constitute the entire agreement between you and us regarding the Service.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will post the updated Terms on this page with a new effective date. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

18. Contact Us

Hickman Capital Holdings LLC, d/b/a Connor Hickman, Bloomington, Indiana. connor@connorhickman.com